Shipping & Returns

Returns 

Our policy lasts 14 days for select retail items, unless custom printed. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If Item is received defective or damaged, we will replace.  * Please see custom printed items & size issue refund policies.  

* Note:  Free Offers/Giveaways - All "Free + Shipping" offers must be cancelled within the same day of order & are non-refundable once shipped.

* Custom Printed Items No-Refund Policy:  Because our products are custom printed/designed on demand, the custom printed items in section (1) below are non-refundable and are not eligible for return or exchange in the rare event that you aren't happy with your item.  Our items all vary per print, as they are custom & we do not keep them in stock.

(section 1 ) - custom printed: large & small leather totes, shoulder bags, saddle bags, linen totes, mugs, pillows and blankets

* Custom Printed Items Sizing No-Refund Policy:  Because our products are custom printed/designed, products with sizes are non-refundable and are not eligible for return or exchange in the rare event that you ordered the incorrect size or the product does not fit properly.  To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.  This policy is especially applicable to items such as our custom printed shoes and leggings.

To be eligible for a return, you will need to contact our customer service team for the appropriate returns address prior to returning your item (returns must be in the state you received them, Unused and in the original packaging) 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.  If your item is damaged, please send an image to contact@egrabberstore.com and we will fix it :)

Please do not send your purchase back to the manufacturer

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary

If you are shipping an item over £60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@egrabberstore.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

We offer worldwide Shipping to any country, overall a package should not take any longer then 21-40 Days to arrive, Typical shipping durations on average are 21-35 days 

Incorrect Addresses

Customer Shipping Address Responsibility Policy:  We understand that "typos" do happen from time to time (especially if you are shopping with a mobile phone).  In the event that a customer enters the wrong shipping information and a package is returned to us, the customer is responsible for additional shipping charges to have the item/order re-shipped to the new/correct shipping address.  Egrabber Store cannot accept responsibility for wrong shipping information entered during customer checkout.  Please double-check your shipping address before you submit your order.  We want to make sure that you get your package safe and sound to your front door :).

Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange.  As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.